In this chapter, we will consider two communication scenarios involving the communication of change to the team you lead. Change can be intimidating and is often met with resistance. Carefully crafted communication, however, can be useful in overcoming push back and gaining support from those we supervise. These leader-team examples will illustrate the application of our formula:
Situation-- Desired Action or Response-- Audience’s Needs-- Message
While the examples in this chapter are particular ...