Employment Communication


After reading this chapter, you will be able to:

  1. describe the steps needed in hiring the correct people;
  2. explain the five aspects of communication in the personnel selection process;
  3. write a post-interview job offer letter and a post-interview rejection letter;
  4. discuss motivation theories that can be used as communication tools;
  5. explain why managerial reprimand should be used as a teaching tool;
  6. conduct proper layoffs and firings.


Although we call the people working in business organizations human resources, people are unlike the other resources used in the production function: material, financial, or informational. Employees can, and sometimes do, hold grudges, engage in political ...

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