CHAPTER 2

The Managerial Communication Process

Objectives

After reading this chapter, you will be able to:

1. describe the levels of managerial communication;

2. explain the main components of the communication process model;

3. discuss barriers to communication in the communication process;

4. identify ways to improve the communicative process.

Introduction

Managers have very different ways of communicating with co-workers, subordinates, and superiors. Effective managers can be abrupt, kind, or even forceful with others when needed. Managers communicate on different levels inside and outside of the organizations as well throughout the global economy. It is impossible to plan, organize, lead, or control business resources without effective communication ...

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