Managerial Communication

CHAPTER 9

Employment Communication

Objectives

After reading this chapter, you will be able to:

1. describe the steps in hiring the correct people;

2. explain the five aspects of communication in the personnel selection process;

3. write a postinterview job offer letter and a postinterview rejection letter;

4. discuss motivation theories that can be used as communication tools;

5. explain why managerial reprimand should be used as a teaching tool;

6. conduct proper layoffs and firings.

Introduction

Although we call the people working in business organizations human resources, people are unlike the other resources used in the production function: material, financial, or informational. Employees can, and sometimes do, hold grudges, engage in political ...