Accounts, impression management, 150–151
Altruism, 69
Anarchical model of conflict management, 92
Antithesis, 138
Apology, impression management, 151
Arbitration, 101
Area graphs, 140
Argument techniques, crisis
basics, 200
deductive syllogism, 200
enthymeme, 200–201
persuasion, 200
Toulmin model, 201–202
Assertive impression management strategies
exemplification, 148
ingratiation, 147–148
intimidation, 149
self-promotion, 148
supplication, 149
Attractive conflict, 86
Avoidance style management, 90
Baby boomers, 37–38
Bar charts, 139
Barriers
baby boomers, 37–38
educational level, 36–37
gender, 36
generational differences, 37
Gen Xers, 38
language, 35
Millennials, 38, 40–41
nonverbal, 28
physical, 35
psychological, 35
Blended audit approach, ...
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