CHAPTER 1Managerial Roles—Similarities and Differences in Domestic and Global Work

The evolution of managerial models over the course of the twentieth century reveals that the manager’s reality has increased in complexity. During the first quarter of the century, Taylor (1911) and Fayol (1949) appropriately described the nature of work during the Industrial Revolution and portrayed the manager as one who plans, organizes, commands, coordinates, and controls. The next 25 years brought greater recognition to the social context of work and the introduction of human-relations models (Barnard, 1938; Mayo, 1933). These approaches stressed that managerial responsibility went beyond productivity and efficiency to include the need for attention to human ...

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