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Managers As Mentors, 3rd Edition by Marshall Goldsmith, Chip R. Bell

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5Kindling Kinship

The Power of Rapport

Real education consists of drawing the best out of yourself.

Mohandas Gandhi

“Rapport” comes from an old French word that means “a bringing back” or “harmony renewed.” This definition reminds us that rapport is fundamentally about actions aimed at restoring the security of the bond with which we begin life. Life, for most of us, does not start with anxiety or fear. Life begins with security and trust. The path from dependence to independence teaches us about rejection, discomfort, and pain. We protect ourselves with the shield of personality (the Greek word for “personality” means “mask”) and assume that each new relationship is a threat until shown otherwise. The ritual of relationship is the gradual lowering ...

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