Bibliography
Barbian, Jeff. “The Road Best Traveled.” Training, May 2002.
Bell, Chip R., and Bilijack R. Bell. Magnetic Service: Secrets for Creating Passionately Devoted Customers. San Francisco: Berrett-Koehler, 2003.
Bell, Chip R., and John R. Patterson. Take Their Breath Away: How Imaginative Service Creates Devoted Customers. Hoboken, New Jersey: Wiley, 2009.
Bell, Chip R., and John R. Patterson. Wired and Dangerous: How Your Customers Have Changed and What to Do about It. San Francisco: Berrett-Koehler, 2011.
Bell, Chip R., and Heather Shea. Dance Lessons: Six Steps to Great Partnerships in Business & Life. San Francisco: Berrett-Koehler, 1998.
Bell, Chip R., and Ron Zemke. Managing Knock Your Socks Off Service. 3rd ed. New York: AMACOM, ...
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