Chapter 4What Virtual Team Employees Need from Their Manager

Most of what we call management consists of making it difficult for people to get their work done.

—Peter Drucker

We would like to share a personal (and somewhat embarrassing) example of how easy it is to make mistakes as virtual team managers. A few years ago we experienced some challenges associated with shipping and retrieving training materials to and from some of our clients. Our team is composed of consultants (who are normally on the road and/or located in other states from our corporate office in Oregon) and customer service and materials coordinators (who are located at the corporate office). As company leaders we immediately diagnosed the problem and created a thorough tracking ...

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