Chapter 7Building Trust from a Distance
The leaders who work most effectively, it seems to me, never say “I.” And that’s not because they have trained themselves not to say “I.” They don’t think “I.” They think “we”; they think “team.” They understand their job to be to make the team function. They accept responsibility and don’t sidestep it, but “we” gets the credit. This is what creates trust, what enables you to get the task done.
—Peter F. Drucker
Aleader’s ability to develop trust is crucial. Trust creates greater openness and leads to improved information sharing, problem solving, innovation, action, and commitment. Research indicates that organizations with higher trust have better performance (Dennis Reina and Michelle Reina, Trust and ...
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