Chapter 1Faster, Easier Changes: The Business Case for Change Management
It is not the strongest of the species that survives, nor the most intelligent, but rather the one most adaptable to change.
—Commonly misattributed to Charles Darwin
Chances are excellent that if you are reading this book you have already experienced a “bad” change experience—perhaps something akin to one of the following situations:
The Consultant Rumor. One day, a consultant team arrives and begins asking questions. You’re told they’re here to “identify operational efficiency opportunities.” You and your peers begin to compare notes on the questions being asked. Senior management isn’t providing clear answers.
One of my earliest work experiences was with a project called ...
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