Chapter 8Participating in the Change Process

A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.

—Lao Tzu, Tao Te Ching

I worked with a global company in reimplementing a system to track all their projects and the activities of approximately 1,500 employees. Under the previous leader, no one in the company had been consulted on the new system design, and no one had received proper training in how to work with the new setup. As a result, the new system only brought increased problems for this organization. Even worse, the results from the new system weren’t satisfactory, let alone stellar, to management.

The woman who called me into the project had been living with the ...

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