Chapter 11The Secret Weapon: Governance

Governance and leadership are the yin and the yang of successful organizations. If you have leadership without governance you risk tyranny, fraud, and personal fiefdoms. If you have governance without leadership you risk atrophy, bureaucracy, and indifference.

—Mark Goyder, Director of Tomorrow’s Company

Left to their own devices, people will do what they think is best for themselves. Leaders therefore need to guide people to do the right things at the right times—and rules need to be set to ensure everything works within the organization. Without strong leaders and clear rules, bedlam ensues. I’ve seen it happen!

The first example of a bedlam environment comes about from a reduced sense of personal accountability ...

Get Manager's Guide to Navigating Change now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.