September 2011
Beginner to intermediate
240 pages
6h 11m
English
Content preview from Manager's Guide to Effective Coaching, Second Edition, 2nd Edition
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Chapter 9The Coach as Mentor
“Frank,” you say, looking him in the eye, “I normally don’t give perfect performance evaluations. I’ve always believed you ought to leave a little room for improvement, even in the best employee. It’s a motivator.”
Frank looks dubious and a bit wary, waiting for his less-than-perfect work evaluation. “What did I do wrong?” his expression seems to ask.
“In your case,” you continue, “I’m going to make an exception. Your work has been fantastic. I can rely on you to do the job right the first time, and you frequently exceed my expectations.”
Frank’s face flushes, first with surprise, then pleasure. Clearly you’ve just exceeded his expectations.
“Thank you,” he stammers.
“Not at all,” you say. “You’ve earned it. In fact, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.