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Manager’s Guide to Effective Coaching, Second Edition by Laura Poole, Marshall Cook

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Chapter 10The Coach as Corrector

Training employees for new procedures, teaching them new skills, and helping them map out a career path are positive roles for a manager/coach.

Correcting inadequate performance and unacceptable behavior in the workplace is more difficult. In this chapter, we discuss some principles that will help you take the sting out of the encounter and make it productive rather than punitive. A coach approach can be helpful in connecting with a worker who needs to improve.

Make It an Encounter, Not a Confrontation

Your attitude going into any correctional situation will largely determine your success or failure. Take a positive, goal-oriented approach (solution-focused). The goal, as always, is better employee performance. ...

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