Manager's Guide to Effective Coaching, Second Edition, 2nd Edition

Chapter 12Steps to Effective Coaching

As a manager, you’re responsible for making sure that work gets done promptly and properly. That’s what “managing” means.

But for a supervisor who manages by coaching, getting the work done is only part of the job. The other part, sometimes the more important part, is developing employees to be able to function effectively and independently, as well as grow into new skills and abilities.

Here are the key steps to help you in this process when coaching your employees.

Step 1. Build rapport

Step 2. Identify issue or goal

Step 3. Create vision

Step 4. Brainstorm approaches

Step 5. Establish action plan

Step 6. Commitment and accountability

Step 7. Acknowledgment

Step 8. Follow-up

Note that these are tasks for ...