September 2011
Beginner to intermediate
240 pages
6h 11m
English
Content preview from Manager's Guide to Effective Coaching, Second Edition, 2nd Edition
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Chapter 14Coaching and Rewards
Reward the performance you want. Positive reinforcement is far more effective than punishment when something goes wrong. To use a carrot-and-stick analogy, where you mix positive and negative reinforcement, dangle a carrot (positive reward) at least 85 percent of the time. Wield the stick (punishment) the other 15 percent.
It sounds so simple, and yet many managers fail to follow this basic principle of rewarding the preferred behavior. Most often, they seem to ignore competence and focus attention only on performance or behaviors they don’t like.
When that happens, it may discourage peak performance. Employees decide there’s not much incentive to do better than meet the standards. And you’re going to be spending ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.