As I finish writing this book, I find myself reflecting on the past. A lot has changed over the past two decades in both the learning and development field and my own professional career. When I started almost 20 years ago, I was working for a vendor as an end-user software trainer. Basically, I would train daylong classes on the latest technology, which happened to be the personal computer running Windows 95, the early versions of office productivity software (Word, Excel, and PowerPoint), and even the Internet. Yes, you read that correctly—the Internet, and please stop laughing. It’s 100 percent true. Back in the day, many companies would provide training to their employees on the Internet—not how to create web pages or write code ...

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