Managing Teams
Forming a Team That Makes the Difference
Key Topics Covered in This Chapter
•When and why to use teams
•Characteristics of an effective team
•How to design a productive team
•Operating as a team
•Leading a team effectively
•Handling team problems
•Evaluating and rewarding team performance
INDIVIDUALS are the source of most innovative ideas, but teams of people working together are generally an organization’s best instruments for turning ideas into marketable products and services. What is true about ideas is equally true about business processes. Do you have an ineffective customer service process? A properly constituted team ...
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