Managing and Delivering Performance

Managing and delivering performance is right at the center of any government, public sector or not-for-profit organization. Be it a federal or central government agency; a state or local government; an education organization; the police, fire or other emergency services; charities; courts; or national health care bodies, they all need to manage the effective and efficient delivery of their services.

In principle, performance management is very simple: First, you need to agree and clarify what matters in your organization; second, you need to collect the right management information to understand whether you are delivering performance in accordance with your plans; and third, you need to gain insights ...

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