Managing and Delivering Performance

Part II

Collecting the Right Management Information

Once you have agreed, defined and mapped your strategy, you can use measurement to track progress and gain relevant insights to help manage and improve performance. Measurement has a central role in our society and organizations. Indicators help us to make sense of the world around us, allow us to put things in perspective and help us to make better-informed decisions.

We are used to applying the principles of measurement routinely in most aspects of our daily lives. When we watch the weather report on the television, we learn about expected temperatures, hours of sunshine, quantity of rainfall or wind speed. When we drive our cars, we are used to checking the speed or fuel consumptions; when ...