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Managing and Delivering Performance by Bernard Marr

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Chapter 6

Measuring Performance

In this chapter, I explore the role of measurement in public sector and notfor-profit organizations and try to answer why we need performance indicators in those organizations. I discuss the challenges of measurement in a political context and the importance of measurement to facilitate learning and improvement. I also take a look at the limitations of measurement and its implications for the usage of performance indicators. The questions I address in this chapter include:

•  Why do we need performance measures?

•  What is the role of measurement in government, public sector and not-for-profit organizations?

•  What can we really measure, and where are the limitations of measurement?

•  What implications do the ...

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