CHAPTER TWODeveloping Effective Performance Management Systems
How do you go about creating and installing a performance management system in a public or nonprofit organization? How can you ensure that such a system is designed to meet the needs it is intended to serve? What are the essential steps in the design and implementation process?
The Design and Implementation Process
Those who have responsibility for developing performance management systems must proceed deliberately and systematically if they are to develop systems that are used effectively for their intended purposes. This chapter presents a step-by-step process for developing a performance management system that can help manage agencies and programs more effectively.
As we discussed ...
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