CHAPTER THREEDeveloping a Performance Framework: Program Logic Models and Performance Measures

What are the aspects of program or organizational performance that would be important to monitor on a regular basis in a performance management system? What does the effectiveness of a particular public program or the quality of the services it provides entail? What does efficiency mean with respect to a given program, or the productivity of employees working in a service delivery system?

In order for a measurement system to be useful, it must focus on the most appropriate aspects of performance. To ensure that a measurement system is results oriented as opposed to being data driven, it should be guided by a clear performance framework, a structure ...

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