CHAPTER THREEDeveloping a Performance Framework: Program Logic Models and Performance Measures

What are the aspects of program or organizational performance that would be important to monitor on a regular basis in a performance management system? What does the effectiveness of a particular public program or the quality of the services it provides entail? What does efficiency mean with respect to a given program, or the productivity of employees working in a service delivery system?

In order for a measurement system to be useful, it must focus on the most appropriate aspects of performance. To ensure that a measurement system is results oriented as opposed to being data driven, it should be guided by a clear performance framework, a structure ...

Get Managing and Measuring Performance in Public and Nonprofit Organizations: An Integrated Approach, 2nd Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.