CHAPTER SIXReporting Performance Data

How do you effectively communicate the results of performance measurement? Which formats are best for displaying different kinds of performance data? Are graphics always necessary when communicating performance results? Once performance data are collected and measures are computed, managers, staff, and analysts must decide on the most effective ways to communicate the results. This chapter addresses considerations that should be taken into account in the display of performance data and presents several examples of display formats.

Performance Data and Their Audience

Organizations implement measurement systems to monitor performance and communicate the results to managers, clients, governing bodies, and other ...

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