Managing and Measuring Performance in Public and Nonprofit Organizations: An Integrated Approach, 2nd Edition

CHAPTER TENManaging Employees, Programs, and Organizational Units

How can you ensure that managers and employees focus their attention on strategic goals and objectives and that top management's priorities are driven down through the management layers to the workforce at the operating level? To what extent can you use performance measures to help direct and control the work of people in the agency so as to channel their energy and efforts toward accomplishing important organizational goals? What tools or approaches can facilitate strategic management of programs with an eye toward performance? What kinds of performance management systems are used in public and nonprofit organizations, and what kinds of performance measures can support them? ...