October 2014
Intermediate to advanced
480 pages
13h 44m
English
book
Managing and Measuring Performance in Public and Nonprofit Organizations: An Integrated Approach, 2nd Edition
by Theodore H. Poister, Maria P. Aristigueta, Jeremy L. Hall
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CHAPTER THIRTEENSoliciting Stakeholder Feedback
Who are the stakeholders of a public agency or program? What tools are available to identify stakeholders? Why should we be concerned with soliciting their feedback? What tools are available to solicit their feedback? What type of measures should be used? How may this feedback improve our services?
What used to be referred to as citizen participation has matured into contemporary public engagement—and stakeholder involvement—and broadened in its definition to include those who had not previously had a voice in policymaking and implementation (Thomas, 2013). Other democracies around the world, from Brazil to the Netherlands, have experienced similar trends (Ackerman, 2004; Fung & Wright, 2001). Others ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.