CHAPTER FOURTEENUsing Comparative Measures to Benchmark Performance
What is benchmarking, and how do public agencies and programs use it to compare their performance against that of others? What are the uses of statistical benchmarking, and how is it done? What are the pitfalls inherent in interagency or interprogram comparisons, and how can they be avoided? This chapter discusses the benchmarking of performance measures in the public and nonprofit sectors, challenges in designing and implementing such systems, and strategies for using them effectively.
Public Sector Benchmarking
Chapter 6 makes the point that performance data need to be compared to something in order to provide useful information; it discusses four bases of comparisons: (1) ...
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