October 2014
Intermediate to advanced
480 pages
13h 44m
English
book
Managing and Measuring Performance in Public and Nonprofit Organizations: An Integrated Approach, 2nd Edition
by Theodore H. Poister, Maria P. Aristigueta, Jeremy L. Hall
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CHAPTER FOURTEENUsing Comparative Measures to Benchmark Performance
What is benchmarking, and how do public agencies and programs use it to compare their performance against that of others? What are the uses of statistical benchmarking, and how is it done? What are the pitfalls inherent in interagency or interprogram comparisons, and how can they be avoided? This chapter discusses the benchmarking of performance measures in the public and nonprofit sectors, challenges in designing and implementing such systems, and strategies for using them effectively.
Public Sector Benchmarking
Chapter 6 makes the point that performance data need to be compared to something in order to provide useful information; it discusses four bases of comparisons: (1) ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.