CHAPTER FIFTEENDesigning and Implementing Effective Management Systems
What is the best way to manage the process of designing and implementing a performance management system? Who should be involved in this process? How can you overcome the resistance that often builds up against such systems and build support for them instead? What are the most frequent problems that plague efforts to implement measurement systems, and how can you avoid or surmount them? This chapter discusses organization and management issues involved in designing and implementing performance management systems and suggests strategies for success in developing systems that are useful and cost-effective.
Expectations that performance management should contribute to higher ...
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