Managing Anger in the Workplace

4.   Express Your Feelings Appropriately and Effectively

If you want to express your feelings appropriately and effectively, you first have to know how you feel, what you think, and what you need or want. This is why it’s so important to think logically before you speak or act on your anger. Angry people often jump to conclusions and react in the heat of emotion. Whether you repress anger or vent it, this approach is ineffective.

If you’ve calmed your physical response to anger and logically thought through your anger, then you should know whom you’re angry with and why. What is more, you should have a more balanced view of the situation and a diminished level of anger. Most important, you should know what you want to accomplish with your anger. ...