2.   Require Leaders and Managers to Model Appropriate Behavior

As discussed earlier, anger in hierarchies tends to move downward. When leaders demonstrate their anger by yelling and screaming, these behaviors are repeated down to the lowest levels, creating a reinforcing cycle of anger on the part of superiors and fear on the part of subordinates. Moreover, those who use their anger inappropriately tend to use their power to silence those who are below them and who might raise questions.

Since employees scrutinize their leaders’ behavior for signals of appropriate and acceptable conduct, leaders who value respect among employees must also manage their own expressions of anger. They should be models of what is appropriate in terms of anger, avoiding ...

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