3. The Culture of Undue Politeness

On the opposite end of the spectrum are organizations that do not tolerate any expressions of anger, or any negative emotions at all, in the professed desire to encourage civility and politeness. Although these organizations may gain cohesiveness from pleasant interchanges and interpersonal respect, they are likely to lose vital information in the process. By forcing people to repress anger, they also may prompt indirect and passive expressions of anger, set off health problems, and cause diminished commitment and performance. Moreover, they lose the benefits of effectively managed anger. Of course, civility should always be encouraged in the workplace; but people must also be allowed to express anger in safe ...

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