CHAPTER 4: EMBEDDING THE CHANGE

Outcomes:
  • The change is no longer regarded as a change – it is now business as usual
Activities:
  • Celebrating the new behaviours and attitudes
  • Supporting those who have not yet accepted the change
  • Addressing those who will not change

Image

Business as usual

Embedding evolves from implementation of the change and is the point when the change has become ‘normal’. It is not yet delivering all of the increases in performance or efficiency envisioned, but there are positive outcomes that can be used to promote continuing effort in making the change become ‘business as usual’.

The duration of the embedding ...

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