A Systematic Approach
Key Topics Covered in This Chapter
IF YOU’VE BEEN around big corporations for any length of time, you have probably been on the receiving end of several change programs. Here’s a typical scenario:
All employees are assembled in the cafeteria where the CEO, flanked by the head of human resources and a consultant in a thousand-dollar suit, delivers a speech on yet another plan to make your company more productive and profitable. In years past, plans for quality circles, service excellence, a pay-for-performance system, and ...