A Process for Managing Conflict


Each of your peers may have different feelings about conflict from you, but that doesn’t mean that you have to develop a different conflict management process for each of them. Becoming aware of these differences and the impact they have on conflicts will help you resolve disagreements more effectively than if you just trade favors. Such horse-trading might deliver a solution, but it won’t do much to turn a peer conflict into an effective and more productive working relationship.

The nature of peer relationships can sometimes make a conflict management process difficult to implement. You and your peers likely occupy ...

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