Managing Conflict for Results
Do you have a preference for dealing with conflict? Do you confront conflict head-on when it occurs, for example, or do you absorb the situation, reflect, and then meet with the person with whom you’re at odds? You are probably most comfortable settling conflicts with peers who deal with conflict in the same way you do. But you won’t always have that luxury. Effective managers learn how their own and their peers’ emotional hot buttons, values, and power affect conflict situations. These issues not only influence what conflicts emerge but also how different managers handle those conflicts and how they turn out.
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