Stage 5: Resolving the Crisis
BY DEFINITION , A crisis requires fast, confident decision making. But how do you make good decisions when events are moving quickly, when things are confusing, and when it’s hard to sort out what’s important? How can you stay on track? Managing the emotions that accompany a crisis, understanding the leader’s role, and taking effective action can help.
Managing the emotions
Typically, three emotions can combine to create stress for everyone experiencing a crisis:
- Fear of disaster
- Anticipation of a potentially positive outcome
- Desire for the crisis to be over
Under stress, you feel the pressure to make a decision. ...
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