Managing Crises

Test Yourself

This section offers ten multiple-choice questions to help you identify your baseline knowledge of crisis-management essentials. Answers to the questions are given at the end of the test.

1. You’ve just been assigned the task of preventing crises that could cause great harm to your organization. What’s the first thing you do?
   1. Identify the crises that would cause most harm.
   2. Identify the crises that would be most likely.
   3. Form a crisis-analysis team.
2. A key employee has just informed you that his wife has a terminal illness. After expressing your sympathy and concern, what do you do?
   1. Find out how long she is expected to live.
   2. Work with him and other employees to create a flexible work plan.
   3. Encourage him to take a leave of absence. ...