12 THE HUMAN FACTOR – ENSURING PEOPLE SUPPORT DATA QUALITY MANAGEMENT
Organisational change involves people and to be effective such change needs to plan for the different viewpoints and perspectives in an organisation. If the beliefs and behaviours of staff are changed, then the overall change process is more likely to succeed. This chapter proposes a number of strategies to help you plan change with a high likelihood of success.
PEOPLE ARE THE SOLUTION
If the behaviours of people are part of the problem then, similarly, people are a vital part of the solution. Improving behaviours and attitudes will provide long-lasting, sustained improvements in performance.
There are several actions that organisations should consider in order to improve ...
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