What Are Difficult Interactions?
WORKPLACE INTERACTIONS AREN’T always easy. Everybody knows that. In fact, most human interactions—however transactional and routine—include some measure of uncertainty and wonder. That’s because we human beings do things not simply by instinct, but by choice. At choice points, we consider, however quickly and subconsciously, several variables. What do I want? Is there a threat? Do I trust the person I’m interacting with? What’s the quickest way to get what I want? And so forth.
Difficult interactions are those exchanges with other humans beings where the questions we’re asking ourselves don’t have quick answers. ...
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