Tools for Managing Difficult Interactions
| MANAGING DIFFICULT INTERACTIONS |
|---|
| Finding the Source of the Difficulty |
| Use this worksheet to help you isolate the sources of difficult interactions you’re experiencing with someone at work. |
| How does your perception of the situation differ from the other person’s? |
| How might the other person’s motivations differ from yours? |
| What do you find difficult about the other person’s work style? |
| What do you find difficult about the other person’s communication style? |
| Describe the issue at hand. What are your and the other person’s positions and interests regarding this issue? |
| What experiential, cultural, or other differences may be contributing to the problem? |
| Bottom line—what conclusions ... |
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