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Managing Electronic Records: Methods, Best Practices, and Technologies by Robert F. Williams, Robert F. Smallwood

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ABOUT THE MAJOR CONTRIBUTORS

Lori J. Ashley is a Wisconsin–based consultant, writer, and educator dedicated to helping clients improve the performance of their record and information management (RIM) practices and controls. An experienced business strategist and organizational development specialist, she has codeveloped four continuous improvement methodologies aimed at jumpstarting collaboration among stakeholders who share accountability for effective and efficient life–cycle management of valued records and information assets.

Barbara Blackburn, CRM, is an electronic records management consultant who assists organizations in defining, researching, selecting, and implementing cost–effective solutions. She assists clients in preparing for technology deployment by providing strategic planning and developing recordkeeping programs and taxonomies. Ms. Blackburn has expert taxonomy design skills and has taught AIIM's Electronic Records Management and Electronic Content Management (ERM and ECM) certification classroom courses.

Charmaine Brooks, CRM, is a principal with IMERGE Consulting, Inc., and has over 25 years of experience in records and information management (RIM) and content management. Ms. Brooks is a certified trainer and has taught AIIM classroom courses on ERM, and provided many workshops for ARMA. Ms. Brooks was records manager for a leading worldwide provider of semiconductor memory solutions; a records management software development company manager; and today provides ...

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