Chapter 17. Change management and governance

Change is the one constant in business, because business has to change in order to stay competitive. Perhaps because small changes have become part of the daily business culture, they’re perceived as less problematic than larger changes.

Surprisingly though, small changes can add up and become significant over time. Unless those small changes are tracked and managed, over the medium-to-long term they can wreak havoc on an initially well-designed and implemented system. We need to govern them.

What is change management?

Change management is the process of communicating and managing change throughout the organization. Change has to be managed to ensure that all employees are aware of and comfortable ...

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