July 2013
Beginner
248 pages
5h 5m
English
book
Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!
by Naomi Karten, Gerald M. Weinberg
Content preview from Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!
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1. Guard Against Conflicting Messages
How to avoid creating unintended expectations
One of the most concise conflicting messages I’ve ever seen is this juxtaposition of two signs on a country road in Vermont:
I have no idea how town authorities expect drivers to respond to these signs, but given my impatience at driving any slower than I have to, I decided the faster speed limit takes precedence.
Some situations, such as the juxtaposition of these signs, present a true contradiction. Other situations create only apparent contradictions. For example, near my office is a stretch of highway that has confused many travellers by simultaneously being ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.