July 2013
Beginner
248 pages
5h 5m
English
book
Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!
by Naomi Karten, Gerald M. Weinberg
Content preview from Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!
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5. Help Customers Describe Their Needs
Use the “That’s not it” strategy
One day, Mike, my IS director, rushed into my office and said he needed a report generated as quickly as possible from the company’s database. He rapidly sketched a bunch of circles and boxes on my blackboard, drew some arrows connecting them, and announced that the logic he had diagrammed would produce the report he wanted. Before I had a chance to ask a single question, he was gone.
Because Mike was a savvy computer old-timer who could write the history of computing from firsthand experience, I was confident that not a single question would need to be asked. After all, he ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.