July 2013
Beginner
248 pages
5h 5m
English
book
Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!
by Naomi Karten, Gerald M. Weinberg
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6. Become an Information-Gathering Skeptic
Challenge your assumptions
Suppose a customer submits a request to you for an XYZ. “Terrific,” you say, “I’ll produce one for you.” You produce a spectacular XYZ, implement it, and parade it before your customer, proud of the splendid job you did. Your customer takes one look at it and says, “That’s not what I wanted.” You’re puzzled, because you know you did what he asked. Did you meet your customer’s expectations? Apparently not.
As discussed in the previous chapter, focal points can help you develop an understanding of customers’ needs. Although focal points provide an excellent place to start, you need to do some information gathering to refine your understanding. That means becoming not just an ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.