8. Try the Solution on for Size
Why the specification is not the solution
When I went shopping for a new ski jacket, I learned how easy it is to misjudge solution specifications. The jacket I had no longer served my most important need: keeping warm.
Fortunately, I knew exactly what I wanted. My new jacket should be longer, to insulate me in single-digit temperatures. It should have a hood, to protect me from weather that makes the wind in my hair less than romantic. It should have lots of pockets. And it should be a bright color. I’ve always bought brightly colored ski jackets, so that was a must.
After trying on several jackets, I selected one that met all my specifications: It was long, thickly lined, full of pockets, had a hood, and was a ...
Get Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW! now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
