July 2013
Beginner
248 pages
5h 5m
English
book
Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!
by Naomi Karten, Gerald M. Weinberg
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11. When Appropriate, Just Say Whoa
How to say no so it sounds like yes
A PC specialist was heading down the hall to help a customer in distress when he was sidetracked by another customer who had a problem. Off he went to help the second customer. “How could I say no?” he asked when we discussed this situation. “The person needed my help, and I wanted to be responsive.” Responsive? The first customer didn’t think he was.
When customers ask for help, do you find it hard to say no, even when you can justifiably do so? If so, read on, because this guideline is about the art and science of saying no: the art of saying no when you must and the science of establishing policies and practices to reduce the number of circumstances in which saying no ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.