Managing for Happiness

Book description

A practical handbook for making management great again

Managing for Happiness offers a complete set of practices for more effective management that makes work fun. Work and fun are not polar opposites; they're two sides of the same coin, and making the workplace a pleasant place to be keeps employees motivated and keeps customers coming back for more. It's not about gimmicks or 'perks' that disrupt productivity; it's about finding the passion that drives your business, and making it contagious. This book provides tools, games, and practices that put joy into work, with practical, real-world guidance for empowering workers and delighting customers. These aren't break time exploits or downtime amusements—they're real solutions for common management problems. Define roles and responsibilities, create meaningful team metrics, and replace performance appraisals with something more useful. An organization's culture rests on the back of management, and this book shows you how to create change for the better.

Somewhere along the line, people collectively started thinking that work is work and fun is something you do on the weekends. This book shows you how to transform your organization into a place with enthusiastic Monday mornings.

  • Redefine job titles and career paths
  • Motivate workers and measure team performance
  • Change your organization's culture
  • Make management—and work—fun again

Modern organizations expect everyone to be servant leaders and systems thinkers, but nobody explains how. To survive in the 21st century, companies need to dig past the obvious and find what works. What keeps top talent? What inspires customer loyalty? The answer is great management, which inspires great employees, who then provide a great customer experience. Managing for Happiness is a practical handbook for achieving organizational greatness.

Table of contents

  1. Cover
  2. Series Page
  3. Title Page
  4. Copyright
  5. Preface: Better Management for Everyone
  6. Introduction: What Is Management 3.0?
  7. Chapter 1: Kudo Box and Kudo Cards: Motivate People with Better Rewards
    1. Extrinsic Motivation
    2. Intrinsic Motivation
    3. Kudos
    4. But What If . . .?
    5. How to Get Started
    6. Tips and Variations
    7. Notes
  8. Chapter 2: Personal Maps: Improve Communication and Understanding
    1. Improving Collaboration
    2. Management by Flying Around
    3. Management by Sitting Around
    4. Management by Skyping Around
    5. The Observer Effect
    6. Close Proximity
    7. Great Conversation Topics
    8. You Are Always on My Mind Map
    9. How to Get Started
    10. Tips and Variations
    11. Notes
  9. Chapter 3: Delegation Boards and Delegation Poker: Empower Workers with Clear Boundaries
    1. Distributed Control
    2. Employee Empowerment
    3. Defining Boundaries
    4. The 7 Levels of Delegation
    5. The Delegation Board
    6. Delegation Poker
    7. How to Get Started
    8. Tips and Variations
    9. Notes
  10. Chapter 4: Value Stories and Culture Books: Define the Culture by Sharing Stories
    1. Creating Value
    2. Value List
    3. Team Values
    4. Employee Handbooks
    5. Living Your Values
    6. How to Get Started
    7. Tips and Variations
    8. Notes
  11. Chapter 5: Exploration Days and Internal Crowdfunding: Make Time for Exploration and Self-Education
    1. Education Days
    2. ShipIt Days
    3. Internal Crowdfunding
    4. Self-Education
    5. How to Get Started
    6. Tips and Variations
    7. Notes
  12. Chapter 6: Business Guilds and Corporate Huddles: Share Knowledge, Tools, and Practices
    1. Medieval Guilds
    2. Communities of Practice
    3. Business Huddles
    4. Tribes
    5. How to Get Started
    6. Tips and Variations
    7. Notes
  13. Chapter 7: Feedback Wraps and Unlimited Vacation: Learn How to Offer Constructive Feedback
    1. Flextime
    2. Remote Working
    3. Unlimited Vacation
    4. Developing Trust
    5. Performance Appraisals
    6. Step 1: Describe Your Context
    7. Step 2: List Your Observations
    8. Step 3: Express Your Emotions
    9. Step 4: Sort by Value
    10. Step 5: End with Suggestions
    11. Written Feedback
    12. Wrapping Up
    13. How to Get Started
    14. Tips and Variations
    15. Notes
  14. Chapter 8: Metrics Ecosystem and Scoreboard Index: Measure Performance the Right Way
    1. Health and Happiness
    2. Proxies and the Unknown
    3. Big Data, Small Progress
    4. Everything Depends on Everything
    5. Subjectivity and Reflexivity
    6. Management by Objectives
    7. Judgment and Control
    8. Rewards and Punishments
    9. Gaming the System
    10. Dehumanization
    11. Too Little, Too Late
    12. Stagnation and Complacency
    13. Rules for Measurement
    14. Integration and Scaling
    15. Dashboards, Scorecards, and Frameworks
    16. The Scoreboard Index
    17. How to Get Started
    18. Tips and Variations
    19. Notes
  15. Chapter 9: Merit Money: Pay People According to Their Merits
    1. Earning Money
    2. Bonus Systems
    3. Flat Systems
    4. Merit Systems
    5. Virtual Currencies
    6. Peer Recognition
    7. Cashing Earnings
    8. Six Rules for Rewards
    9. Experiment and Customize
    10. How to Get Started
    11. Tips and Variations
    12. Notes
  16. Chapter 10: Moving Motivators: Discover Real Engagement of Workers
    1. Employee Engagement
    2. Can We Really Motivate People?
    3. Intrinsic and Extrinsic
    5. Manage the System
    6. Employee Engagement Programs (Don't Work)
    7. Moving Motivators
    8. Engage!
    9. How to Get Started
    10. Tips and Variations
    11. Notes
  17. Chapter 11: Happiness Door: Aim for a Happier Organization
    1. Engagement or Satisfaction?
    2. Happiness First, Success Later
    3. Twelve Steps to Happiness
    4. The Happiness Door
    5. Feedback and Influence
    6. How to Get Started
    7. Tips and Variations
    8. Notes
  18. Chapter 12: Yay! Questions and Celebration Grids: Learn from Successes and Failures
    1. Experimental Learning
    2. Good Practices
    3. Two Questions
    4. Celebrate Work
    5. How to Get Started
    6. Tips and Variations
    7. Notes
  19. Conclusion: Never Stop Experimenting
    1. The Idea Farmer
    2. But . . . We're Different!
    3. But . . . It Doesn't Work!
    4. Management Habits
    5. I Love Management
    6. Notes
  20. Index
  21. End User License Agreement

Product information

  • Title: Managing for Happiness
  • Author(s): Jurgen Appelo
  • Release date: June 2016
  • Publisher(s): Wiley
  • ISBN: 9781119268680