I have collected ideas from many sources and offered them as concrete practices. But copying games and exercises is not enough to change organizations. You must adapt practices to your needs and keep in mind the principles of engaging people, improving the system, and delighting all clients.
We've reached the end of the book, and this makes me feel both happy and sad. I feel happy because you wouldn't believe the amount of work it takes to produce a book like this. It's not just the effort of jamming a hundred thousand words into a text editor. The main challenge is putting them in a sensible order! And then there's the research (fun!), the illustrations (I make them all myself), the formatting (delegated with pleasure), the marketing (never delegate this!), and the reviewing, rereading, rewriting, restyling, redrawing, redacting, referring, recycling, and (thank heavens!) also some reclining and rejoicing. And the e-mails. My God, the e-mails! ...
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